Ordering & Payment
Orders placed before 11.00 am (GMT+3) – Same Day Shipping (Monday – Friday)
Orders placed after 12.00 pm (GMT+3) – during the week / weekends are processed and shipped NEXT BUSINESS DAY
Orders placed during ( KE public holidays/Postal Holidays) will be processed on NEXT BUSINESS DAY
(Subject to stock availability / Security checks)
Note: Packages are not shipped out on Sunday
Shipping Speed - Shipping Speed is how quickly the postal carrier delivers your package across the country locally or internationally. International Packages may take longer due to custom check. We do not have any control over customs.
Processing Time - Processing time is the amount of time that it takes our shipping and warehousing staff to process all the orders daily after quality/security check has been done of all the items, package them up carefully and safely, and get your box in the hands of the postal carrier.
- All orders must be paid for in full before any goods will be dispatched. All products are subject to availability and remain the property of Fancy Puffs until paid for.
- A copy of your invoice will be placed inside your parcel. All details shown on the invoice are final and cannot be amended.
- All prices on the website are final. Any pricing disputes will result in your order being suspended until which time we can contact you via the methods you provided. In the instance that we cannot contact you, we will render the order cancelled and all payment refunded as per terms and conditions.
- We accept all currencies, though credit/debit card payments will be taken in Euros‚ GBP or USD. If your account is held in another currency this will not affect an order placed via credit/debit card, however your bank may charge you a conversion fee.
- Fancy Puffs cannot be held responsible for any fees made by your bank/card issuer.
- Fancy Puffs does not share your information (personal or financial) with any third party.
- Customers are responsible for Import Duty/Tax in their respective countries, where applicable. For more details, contact your local customs authority.
- Fancy Puffs may, on occasion, require a credit check for orders where insufficient details have been provided. This may result in your order being delayed until the credit check can be completed.
- All credit/debit card details and personal information are encrypted using a secure ordering system. We use militarily standard 256-bit Secure Socket Layer technology, as provided by GlobalSign, one of the world's leading secure certificate organisations. We never even see your card details. We are also PCI DSS compliant, meaning we make sure you are 100% secure when you make a payment. Your payments are made on the banks’ site, so your card information never comes through to us.
- Your bank or credit card company may require security checks to validate your purchase. Fancy Puffs uses Verified by Visa/MasterCard Secure code — an online security service which provides protection against unauthorized use of your card when you shop at participating online retailers.