Shipping Information

We ship countrywide as well as across East Africa  using M Courier  as our chosen shipping carrier. All orders are shipped out within 1-2 business days, but typically within 24 hours of receiving your order (because we're that good!). Shipping times will very, however Kenya's orders are usually received within 1-4 business days after your order has been shipped from our processing center. Holidays and unforeseen shipping carrier issues can sometimes delay this.

Regional orders (UG, TZ, RW & S.SD) can take a little longer and average around 7-10 business days after your order has shipped from our processing center. Please be aware that sometimes this wait time can go beyond that, due to the customs clearance process that all packages have to go through at each border. Again, holidays and unforeseen shipping carrier issues could delay this. You will be provided with a tracking number for every order to allow you to track the progress of your shipment.

We pride ourselves on fulfilling your order quickly and efficiently. Any order cancellations or modifications need to be made immediately, so contact us at sales@fancypuffs.co.ke right away. After your order is packaged and shipped we are unable to modify or cancel the order.